Motorola dvr not updating guide

“We will certainly continue to support our legacy platform for some time,” the post read, adding that most of the MSO’s energy and resources, with respect to the on-screen guide, is going toward X1.

Benefits and enhancements that were on tap for the upgraded A31 release included come code efficiency improvements, bug fixes, repairing a delayed tuning issue on some boxes, as well as some self-service options that would let customers “self-diagnose and self-heal some minor issues.” And Comcast tried to assure customers that it’s not abandoning the legacy platform, and will continue to support it and make it an option, even as the operator becomes increasingly fixated on X1.

They probably don't have the device provisioned properly, so I'd call support and get them on it. I know all he'll do is take my 3510, which I had to jump through hoops to get, and replace it with a 3416.

We have almost 50% of our deployed set tops running on our X1 platform and we are adding about 40,000 more boxes every day on the X1 platform.” Comcast, the post added, plans to implement “a simpler and more surgically deployed guide release for A31 legacy set tops” to address some issues on that guide, but noted that those changes likely won’t come out until early 2017.If the beginning of a program didn’t record, you may have tuned to it after the program began.If the end didn’t record, you may have reached the storage limit before the program ended or the receiver may have lost power.I had the same problem with the guide data not loading...called into Customer Service and was told it should take a couple of hours. I got impatient and had Charter send a refresh signal which of course started the process again.Mine took about 24 hours to load too..would be nice of the Customer Service reps would say "You will start seeing data soon but it can take up to 24 hours for the guide to fully load".

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